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Nautilus Marine Insurance are a leading provider of insurance solutions for recreational vessels.
Choose from on-road and off-road motorcycle insurance products
Cover your ride with insurance for both on-road and off-road motorcycles.
Have peace of mind with insurance for both on-road and off-road motorcycles.
Comprehensive insurance solutions for caravans, pop tops and camper trailers.
Cover for your caravan, pop top or camper trailer.
Comprehensive cover for your caravans. Speak to your local insurance broker to get a quote and organise a policy.
This has identified some discrepancies between the information provided to certain customers, and the way their insurance premium was calculated. For this, we’re very sorry and we’re providing refunds to affected customers.
We will be in touch with affected customers over the coming months. If we find you have a current policy that is affected, or held an affected policy during the period 1 October 2015 to 29 April 2023, we’ll let you know.
Our communication will contain your Refund ID and will direct you to this page and our secure refund form where you can verify your contact details and either:
You won’t need to log in, create an account, or provide any login credentials, and at no stage will you be asked for any form of payment. The information we ask for is only used to verify your policy and ensure your refund is issued securely and accurately.
If we request your payment details, please supply them through our secure refund form below.
If we’ve told you about a refund due to you, please provide your payment details through our secure refund form. This secure online process will take a few minutes to complete.
Before you start, you will need your Refund ID. We will also ask you a series of simple security questions to verify your identity.
If you have received a refund request with a refund ID beginning with A, for example A-PRI-000000-00000, your refund relates to AIG Australia Limited (AIG). Please select the Refund Portal to continue.
We are a general insurance underwriting agency that operates under a number of different brands to issue and administer certain insurance products under a binding authority from the relevant insurer.
Our trading brands include:
We incorrectly calculated discounts for some insurance policies and want to put things right.
For some products, our policy documentation did not accurately describe how our no claims bonus discount scheme operated.
We did not always re-assess entitlement to boating experience discounts when certain Private Pleasure Craft and Personal Watercraft policies were renewed with us.
Please contact our Pricing Promises Team between 9am-5pm, Monday to Friday:
Between 1 October 2015 and 16 July 2020, we issued and administered these product lines under a binding authority from AIG Australia Limited (AIG).
Certain insurance policies issued between 1 October 2015 and 29 April 2023 including under the following brands:
We’ll contact you if you hold or have held an affected policy.
If we find you have a current policy that is affected, or held an affected policy during the period 1 October 2015 to 29 April 2023, we’ll be in touch in the coming months to let you know and arrange your refund.
To ensure we have accurate contact details, some customers may be contacted by letter, email, SMS and/or phone before refunds are processed.
Any correspondence from us about our pricing promises review will always direct you to this page where you can access our secure refund form, enabling you to provide us with information within a secure environment.
No. These discount schemes have been discontinued.
We will be in touch with affected customers over the coming months.
If we find you have a current policy that is affected, or held an affected policy during the period 1 October 2015 to 29 April 2023, we’ll let you know.
Our communication will contain your Refund ID and will direct you to this page and our secure refund form where you can verify your contact details and either:
If we request your payment details, please supply them through our secure refund form on this page.
We’re working through identifying all affected policies and will be in touch with current and former customers who are owed a refund as soon as we can over the coming months. Given the complexity of this process, the entire refund program will take some time to complete. Rest assured, we will be in touch if you are entitled to a refund.
If you’re entitled to a refund, we will contact you as soon as we can over the coming months. Our communication will contain your Refund ID and will direct you to this page and our secure refund form where you can verify your contact details and either:
Please look out for an email, letter or phone call from us. This will contain your Refund ID and will direct you to this page and our secure refund form where you can verify your contact details and either:
If we request your payment details, please supply them through our secure refund form on this page.
If you are entitled to a refund, we will make multiple attempts to contact you using the current or last known contact details we have for you.
If you don’t respond to our communications by the time the refund process is finalised, we will either transfer your refund to a Government administered unclaimed money fund or pay it to a charity. Our final communication to you will remind you of this and tell you when we intend to do this. Despite this, you’ll remain eligible to claim it.
We’ll either lodge your refund with a relevant state, territory or Commonwealth unclaimed money regime, or pay it to a charity registered with the Australian Charities and Not-for-profits Commission. Despite this, you’ll remain eligible to claim it.
We will be in contact with your insurance broker, then communicate directly with you. This communication will contain a Refund ID and direct you to this page and our secure refund form.
Any correspondence from us will always direct you to this page and our secure refund form. If you’re unsure whether a communication is from us, please do not provide your bank account details or click on any links or attachments. Instead, contact our Pricing Promises Team between 9am-5pm, Monday to Friday:
T: 1300 019 929
Your refund includes the premium we owe to you plus associated government charges and levies.
Your refund also includes interest calculated in accordance with the Insurance Contracts Act 1984 (Cth) and Insurance Contracts Regulations 2017 (Cth).
We’ll let you know if you’re entitled to a refund. Our communication will contain a Refund ID and will direct you to this page and our secure refund form where you can verify your contact details and either:
If we request your payment details, please supply them through our secure refund form on this page.
If you’d prefer to confirm your payment preference or provide your payment details by telephone, please contact our Pricing Promises Team between 9am-5pm, Monday to Friday:
T: 1300 019 929
If you hold a current policy with us (or did so previously) and your postal address, email address or telephone number has changed since you purchased or last held the policy, please contact our Pricing Promises Team between 9am-5pm, Monday to Friday to update your details:
T: 1300 019 929
If you need extra support, please contact our Pricing Promises Team between 9am-5pm, Monday to Friday:
T: 1300 019 929
If you’re entitled to a refund, we will make reasonable endeavours to contact you via phone, email, or letter (where we have your details).
If you purchased a policy through a professional insurance broker, we’ll first attempt to contact the broker, and if that fails, we’ll attempt to contact you using any direct contact details we have for you.
If after an extended period of time we cannot contact you, we’ll either lodge your refund with a relevant state, territory or Commonwealth unclaimed money fund or pay it to a charity registered with the Australian Charities and Not-for-profits Commission. Despite this, you’ll remain eligible to claim it.
If you believe you are entitled to a refund and your contact details have changed, please contact our Pricing Promises Team 9am-5pm, Monday to Friday to update your details:
T: 1300 019 929
If you have or had more than one affected policy, we will contact you about all of them.
We’re committed to meeting and exceeding our customers’ expectations whenever possible and would like to know if they haven’t been met. You can make a complaint about any aspect of our pricing promises review or refund process. For information about our Complaints and Dispute Resolution process, please visit this page.
If you are not satisfied with our handling of your complaint, you can refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides an independent external dispute resolution service. AFCA can be contacted at:
T: 1800 931 678
No. We remain financially strong to deliver on our commitments and support our ongoing operations to serve our customers.
We’re working through identifying all affected policies and will be in touch with current and former customers who are owed a refund in the coming months. Given the complexity of this process, the entire refund program will take some time to complete.
If you’re entitled to a refund, our communication will direct you to this page and our secure refund form. Once you’ve selected your payment method, the refund will be issued as follows:
Yes. Details provided through this page and our refund form are held securely. We will never ask you for personal or financial information through an email or text message.
We’ll get in touch in the coming months if you’re due a refund.
In the meantime, our Pricing Promises Team is here to help and can be contacted between 9am-5pm, Monday to Friday on:
NM Insurance is a business name of NM Insurance Pty Ltd ABN 34 100 633 038, AFSL 227186 (NM Insurance). NM Insurance is an underwriting agency with binding and claims authorities from Zurich Australian Insurance Limited. These allow it to enter into and arrange policies of insurance and handle and settle claims made under them. NM Insurance acts on behalf of the relevant insurer and not you when providing these services but does so under its own AFSL.
Products are issued by NM Insurance. Advice on this website is general so consider whether it suits your objectives, financial situation and needs. Always consider the relevant Target Market Determination and Product Disclosure Statement / Policy wording before buying or renewing insurance. These are available from the relevant branded website.
We comply with the General Insurance Code of Practice which is designed to raise standards of practice and service in the general insurance industry. The Code Governance Committee (CGC) is an independent body that monitors and enforces compliance with the Code. For more information about the Code or the CGC, visit www.codeofpractice.com.au.
Steadfast Group Ltd (ABN 98 073 659 677) (‘SGL’) has a majority shareholding in NM Insurance. SGL may receive a professional services fee (PSF) from insurers, premium funders and underwriting agencies such as NM Insurance (Partner) for access to regulatory and compliance support; marketing and communications; data insights; and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients.
NM Insurance may have access to shared services from SGL, including: compliance tools; procedures; manuals and training; legal; HR banking; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them.
SGL’s FSG is available at www.steadfast.com.au or on request by telephoning SGL’s Company Secretary on +61 2 9495 6500.
For information about interpreting services please contact the Australian Government’s Translating and Interpreting Service.
© 2026 NM Insurance Pty Ltd (ABN 34 100 633 038 AFSL 227 186). Created by Codex.
