Great partnerships drive great outcomes. So, we’re thrilled to announce the winners of the NM Insurance Captain Awards for 2025.
These industry professionals all consistently deliver for our mutual customers and champion our shared values.
Ryan Englund, Commercial Broker, Gallagher (NZ)
Recognition: “I’m truly honoured to receive this award,” says Ryan. “It was unexpected, and I’m grateful the NM Insurance team felt I was deserving of this recognition.”
Shared values: “My clients are always the priority,” says Ryan. “I aim to see things from their perspective and place them with the right insurance provider—NM Insurance makes that choice easy, with a team and product that fit my clients’ needs.”
Partnership experience: “The NM Insurance team in NZ have been a delight to work with,” says Ryan “The portal is excellent, but for more complex risks it’s invaluable to speak with someone. The team is always friendly, responsive and helpful…Having Tibi regularly visit our branch has been a real confidence boost. He shares updates, welcomes feedback and is always available—those visits show we’re valued and deepen the relationship.”
Industry impact: “NM Insurance’s product and benefits are consistently outstanding, and the claims experience stands out,” says Ryan. “A recent fire claim was handled positively for both us and our client—exactly the sort of experience that builds confidence to place more risks with NM.”
Will Hay, Owner, MTF Finance Albany (NZ)
Recognition: “It’s a great feeling,” says Will about winning this award. “As a specialist in marine finance—and a fellow boatie—it’s especially meaningful to have our efforts in this sector recognised.”
Shared values: “Our business is built on knowledge, trust and relationships,” says Will. “We don’t look for the easiest option—we look for the right one that best protects our customers’ assets and delivers real benefit.”
Partnership experience: “The NM team has been excellent over the years, and never hesitate to help or find a solution,” says Will. “Communication is timely, decisions are pragmatic, and support is consistent. It feels like a genuine partnership focused on great outcomes for customers…I have full confidence that my clients are treated with priority and respect.”
Industry impact: “NM’s specialist products in pleasure craft and motorcycle stand out,” says Will. “At claim time the expertise and understanding really show.”
Mark Rudman, National Head of Marine, Gallagher (NSW)
Recognition: “It’s an incredible honour,” says Mark about receiving a NM Insurance Captain Award. “It reflects the hard work of our team and the strong partnership we’ve built with NM Insurance.”
Shared values: “Putting customers first is at the core of what we do, and we emphasise integrity, teamwork and continuous improvement to deliver better client solutions,” says Mark.
Partnership experience: “Our experience with NM Insurance has been excellent,” says Mark. “Professionalism, responsiveness and mutual respect have underpinned our shared success, and we value the relationships developed over the years.”
Industry impact: “NM has set a high standard—staying ahead of market needs and delivering real value to clients and partners,” says Mark. “The Captain Award is a standout moment, reinforcing the strength of our partnership and NM’s commitment to recognising excellence.”
Brendon Watson, Authorised Representative, Oracle Group Insurance Brokers (QLD)
Recognition: “The Captain Award was a complete surprise,” says Brendon. “Being recognised by the teams we work with daily is something special.”
Shared values: “Whether new business, renewal or claim, NM Insurance’s culture mirrors ours: get the best outcome for the client,” says Brendon.
Partnership experience: “The industry knowledge within NM is second to none,” says Brendon. “NM’s advice helped us avoid costly lessons and fast-tracked our progress. They’ll remain a key partner.”
On NM Insurances 20-year milestone: “It’s hard to believe NM has hit 20 years,” says Brendon. “While some competitors reduced coverage, NM held its ground—and many have since followed. That leadership set NM apart in the pleasure craft market.”
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