Our pricing promise review
We are paying refunds to certain customers
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We are paying refunds to certain customers
We recently completed a review of our Pricing Promise.
The review identified discrepancies between information provided to some customers and the way their insurance premium was calculated. We’re sorry this occurred and refunds are being provided to affected customers.
We have contacted impacted customers by email, letter or SMS. Your communication will include a Refund ID, which will help direct you to the correct information about your refund.
Find your refund
Check the first letter of your Refund ID and select the relevant option below.
For example: A-PRI-000000-00000
Your refund relates to AIG Australia Limited (AIG).
For example: Z-PRI-000000-00000 or Y-PRI-000000-00000
Your refund relates to Zurich Australian Insurance Limited (Zurich).
If you have any questions or would like to speak with us, please contact our Refund Team.
T: 1300 019 929
E: refunds@nminsurance.com.au